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EXPERTISE EMOTION : EFFICACITE, EFFICIENCE ET BIEN -ETRE Telecharger
MANAGE INTERACTIONS BETTER

FROM CONFLICT TO A VIRTUOUS COLLECTIVE DYNAMIC

  • Clock 14 heures (Journée complète)
  • Manager Tout public
  • Laptop Présentiel ou distanciel
  • Level Accessible à tous

Managing tensions and conflicts is now necessary—if not essential—for the well-being of individuals and organizations.
This module helps participants understand the mechanisms of conflict, defuse tensions, and transform conflictual relationships. It provides concrete tools to restore trust, strengthen cohesion, and foster more serene and constructive professional relationships.
In short, it actively contributes to the resilience of ecosystems.

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  • Clock 14 hours (All day)
  • Manager All audiences
  • Laptop On-site or remote
  • Level Open to all
  • From 500€/person

Learning modality

Questionnaire/ Quizz
Séquence Audio
Audio Sequence
Preuve par l'expérience
Proof by experience
Séquence Vidéo
Video Sequence

Objectives

  • Understand the dynamics of conflict and its emotional stakes
  • Learn how to manage and transform conflicts in various contexts: as a stakeholder, a “mediator,” or a supporter
  • Learn how to prevent conflict through daily social rituals implemented within teams

Course Structure

The module aims to raise participants’ awareness of the relevance of relationship-centered approaches rather than resolution at any cost. It allows participants to test and adopt these approaches through practical scenarios:

  • Decode conflict processes and their emotional impacts
  • Learn to manage emotions and maintain a constructive stance in a conflict to better handle tense situations
  • Learn to facilitate dialogue to restore a constructive relationship
  • Learn how to support a person in conflict and guide them toward an emotional state that enables constructive interaction
  • Encourage positive confrontation within a team

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